Mellows Care Home, Loughton
Established in 2003, Mellows is an independent, family-run care provider. We are proud to be rated Good by the Care Quality Commission (26 July 2022), reflecting our commitment to safe, effective, and compassionate care.
Compassionate dementia care, delivered with dignity and reassurance
Mellows is an independent, family-run care provider in Loughton, supporting older people and their families with warmth, consistency, and understanding — at home or within our residential care home.
Residential Care
Our Loughton-based residential care home provides a safe, welcoming environment for older people who need daily support. We specialise in dementia care, respite stays, and long-term care, delivered by a consistent and experienced team.
Daily life is shaped around familiar routines, meaningful connection, and comfort — helping residents feel settled and supported.
Care at Home
For those who wish to remain living independently, our domiciliary care service provides flexible support at home. We offer personal care, medication support, and companionship, tailored to each person’s routine and preferences.
Our focus is always on preserving dignity, confidence, and reassurance, while supporting everyday wellbeing.
Life at Mellows
We believe the best care is built around familiar routine and everyday comfort. Residents enjoy a calm daily rhythm that may include morning tea, freshly cooked meals, activities, and time with visiting family and friends.
Our home also includes a sensory room, and residents often enjoy watching classic films together on our large screen — creating relaxed moments that feel familiar and enjoyable.
Meaningful activities and companionship
Our full-time Activities Coordinator brings a varied programme that reflects residents’ interests and abilities. Also Biscuit — our small, furry friend — is with us five days a week. Residents love spending time with him, and some enjoy accompanying him on gentle walks around the local area.
We also value community connection and maintaining links within the community such as a visiting singer who brings music into the home, the local church, supporting residents who find comfort in faith, tradition, and familiar relationships and also with local school where students may come and volunteer or perform for the residents.
Freshly prepared food and everyday wellbeing
All meals are freshly prepared on site by our cooks, with options to suit individual needs and preferences. We offer vegetarian and meat choices, with halal and kosher options available, and we accommodate support for residents who struggle with chewing or swallowing.
We take care to make mealtimes feel calm and enjoyable, supporting both nutrition and overall wellbeing as part of everyday life.
Garden and outdoor space
Our garden and courtyard areas provide a peaceful outdoor setting with benches, colourful flowers, and mature trees that offer familiar sensory cues — especially supportive for residents living with dementia.
A gentle water feature adds a calming presence, and awnings allow residents to sit outside comfortably during warmer months. Outdoor areas are also welcoming for visiting families, with simple play items for children to help visits feel relaxed and natural.
Supporting families
Families are central to everything we do. We keep loved ones informed, provide updates when anything changes, and involve families in creating a calm and comforting life for the resident.
We also listen carefully: we issue surveys to residents, families, and staff so we can understand what is working well and where we can improve, ensuring care remains personal, responsive, and consistently supportive.
Wider support
Alongside residential and domiciliary care, Mellows also supports adults with disabilities through supported living services. This forms part of our wider commitment to consistent, person-centred care across different needs and living settings.
Conveniently located in Loughton
You’ll find Mellows at 38 Station Road, Loughton, Essex, IG10 4NX, with on-site parking available. Loughton Station is less than a four-minute walk away, and the High Street is equally close — making visits simple and convenient.
For some residents, proximity to local cafés and shops also allows enjoyable outings with family where appropriate.
Arrange a visit or speak to our care team
If you are considering residential care or care at home for a loved one, we welcome you to contact us. We can arrange a visit so you can see whether Mellows feels like the right, compatible environment for your family.
Calling is often the quickest way to speak to the team, but you are welcome to contact us in whatever way is easiest for you.
“From our first conversation, we felt listened to and reassured. The team are thoughtful, consistent, and genuinely caring.”
— Family member
Every resident is welcomed as an individual, supported by a familiar team who provide attentive care in a safe, calm, and welcoming environment.
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Care that supports dignity, independence, and peace of mind.
Safe
24-hour support delivered by trained, attentive staff within a well-managed environment.
Protected
Clear care standards and oversight, reflected in our Care Quality Commission rating of Good.
Happy
Meaningful routines, engaging activities, and regular family involvement that support everyday wellbeing.